Thunder's Mouth, CD by Scott Ainslie

Frequently Asked Questions

Is it safe to buy from Cattail Music on-line?

Yes. We use Paypal as our secure on-line credit card processor which works in conjunction with SquirrelCart, our PHP Shopping Cart software.

Paypal for Credit Card Processing

Information security is critical to our business. But frankly,  we'd rather let the experts  protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

WooCommerce Shopping Cart Software

Our shopping cart software program, WooCommerce, stores your order in its database and emails it to us. It also emails you a confirmation email. We have opted to let Paypal and their Secure Socket Layer (SSL – an encryption program) handle your credit card transaction. This means that our shopping cart software, WooCommerce, only receives the items you ordered and your address and shipping information. The credit card account information you enter never leaves Paypal. Confirmation of your successful transaction is passed to WooCommerce and your order is filled.


I don’t have a credit card or I’m uncomfortable using my credit card online. How else can I purchase your work?

You may print our order form, fill in your billing and shipping addresses, the purchase price, and – if you live in Vermont – 6% State Sales Tax, and the shipping cost and mail us a check for that amount. We receive a few orders like this each month and are happy to turn them around quickly.

We have also been known to take a credit card, expiration date, a phone number and your billing and shipping addresses over the phone, but we ask that you understand that ninety-nine percent of our orders come through this website and consequently operators are not standing by.

We’re happy to try to accommodate your deadline. Sometimes calling an order in will help us to do that more quickly.

If you decide to call in an order and get our answering service, just leave a phone number and the best time to reach you and we’ll get back to you as quickly as possible for the rest of your information. We will then put through the order and ship it. We will take your phone number with the order and contact you if there is any problem in processing or shipping your order.

When will my order arrive?

We make every effort to pack and ship your order on the next business day. Once in awhile we beat that goal. We use First Class mail to the Continental USA and Air Mail overseas, to Canada and Mexico.

What happens if my order is damaged in shipping or defective?

We ship our products First-Class, rather than Media Mail. This costs a little more, but First Class packages are handled more gently and expeditiously than Media Mail packages. Should a CD arrive damaged, contact us immediately and we will re-send your order at our expense.

We use DiscMakers, a highly reputable manufacturer, for our recording projects. We pay a little more for them, but we expect and get more from them in terms of dependability and service. Should a CD be defective, contact us and we will replace it.

My question isn’t answered here. What should I do?

Contact us with your question. We will get back to you quickly with an answer.

Scott Ainslie
Cattail Music, Ltd.
101 Washington Street
Brattleboro, VT 05301 USA
This email address is being protected from spambots. You need JavaScript enabled to view it. or tel. 802-257-7391